Manufacturing period: Custom Linen

Products that you would like to order in our "Customer Linen" section are prodced at the moment of the order placement.

Please consider 10 up to 15 working days for manufacturng our "made to measure" products. Thank you for taking this into account.

 

Manufacturing period: Collections

Products ordered in our "Collections" section are pre-produced. They are shipped from our warehouse and are not subject to a manufacturing period.

 

 

 

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Payments: Payment options

You can pay with one of the following payment options:

- Visa
- Mastercard
- Maestro
- Bancontact - Mistercash
- Paypal

 

Payments: Secured payments

ogone ingenico

We work together with OGONE - INGENICO, our payments partner, in order to guarantee the maximum security for your payment transactions.

 

 

 

 

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Shipping: Delivery options

bpost

We work together with BPOST for the shipping of our products.

1. In Belgium, it's possible to use one of the following delivery options:

- At home or office
- Pick-up point: Have you pack delivered in more then 1250 pick up points throughout Belgium.
- Parcel Machine: The Parcel machines are available 7 days on 6 and 24h a day. They are located in train stations, supermarkets,...

 

2. All other countries will be shipped at home or at the office.

 

Shipping: Shipping Time

Belgium:

- Your parcel should be shipped the next day if your order was made on a working day before noon
- Be careful: The shipping time doens't include manufacturing period when applicable.

 

International shipping:

- In neighbouring countries: 2 to 4 working days
- In most European countries: 3 to 5 working days
- In the rest of the world: 4 to 10 working days
- Be careful: The shipping time doens't include manufacturing period when applicable.

 

Shipping: Free shipping*

Enjoy free shipping for orders above 100 €*.

 

Shipping: Tracking

You can track you parcel with your parcel number here: www.bpost.be/track

 

Shipping: Product return

You want to return a product ? Please follow the instructions on the Product return page.

 

 

 

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Guarantee: Satisfied or refunded

  • If you order a product from our "Collection" (pre produced products), you can return your product and be refunded if the product is not suitable.
  • If you want to return a product, please check the "Return product" page and follow the instructions.
  • Be careful, products from our "Custom" section (produced on order) cannot be exchanged or refunded. For more information, please have a look at our "Terms and Conditions".